Q. Is my personal information safe when dealing with Club Czar?
A. One of my pet hates in life is spam and telephone salespeople ringing me at 8:pm just as I am about to start my dinner...it is always a short (two word) conversation. So this is our promise to you -
We will not pass on your details to anyone. We will not provide third party's with any details of your purchase activities.

Q. Are my credit card details safe when purchasing through Club Czar?
A. Club Czar does not store credit card details on our site. All transactions are processed through our third-party payment gateway provider DirectOne.DirectOne provides you with full 128-bit SSL browser encryption. This means that all credit card information is fully secured at all times. DirectOne is the first company in the Asia-Pacific region to complete VISA International's compliance program for securing transaction and client information.

Q. What are your terms of use?
A. By Entering our cigar store you acknowledge that you are over 18 years of age and that you understand the contents of the store relate to tobacco products and accessories.

Q. I don't trust this newfangled internet thingamigig and need to speak to a REAL person, how do i do that?
A. For live customer service click the Live Chat link at the top of the page.

Q. I've created an account and can't remember my password, can you send me a new one?
A. If you can't remember your password click the Lost Password? link. Drop your username and email address into the form and enter your new password.

Q. I registered for the site but haven't receive my registration confirmation by email, can you help?
A. If you haven't received your registration confirmation, your email software or ISP has either blocked it as spam, or it's been placed in your junkmail folder.


Hotmail users
Please add friendsoforis.com to Hotmail's Safe List.
Here's how -
Create a Safe List for incoming messages
To ensure that messages from specific e-mail addresses are not sent to your Junk E-Mail folder, you can add them to your Safe List.
Click Options.
On the left side of the page, click Mail, and then click Junk E-Mail Protection.
Click Safe List.
Type an address or domain (a domain is the part of an e-mail address that follows the @ sign) from which you always want to receive messages, and then click Add.


AOL users
AOL has recently instigated a strict new policy of only allowing emails to AOL accounts from people on your email whitelist.
A tuturial on how to add the web address to your junkmail filter's whitelist can be found at http://continuinged.uml.edu/online/tutorial/AOL/


Outlook / Outlook Express users
Please consult your software help files to add the website address to your whitelist.