Tapatalk - Technical Difficulties


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Hi All,

I'm posting this to make everyone aware of the state-of-play with Tapatalk. During routine updates and upgrades to the forum, something has gone awry at Tapatalk's end and the app is now throwing various log-in and user access errors. 

We have done everything correctly at our end and have 100% green lights on our account set-up, permissions, etc. Thus, we have logged urgent support tickets with Tapatalk to rectify the glitch at their end. Traditionally, and unfortunately, Tapatalk is less than ideal when it comes to response time in sorting these things out, but we are keeping on them and doing everything we can to get it sorted ASAP. Jason has spent many hours this week pulling his hair out (and he doesn't have that much to spare to start with) trying to get the issue resolved.

Also, we are not alone here. There are apparently dozens of sites in the same boat. Hopefully, the weight of support requests and complaints about the issue will light a fire under Tapatalk sooner rather than later. 

In the interim, bear with us, and be assured we are on it. We'll provide updates as soon as we know more. 

Thanks for your patience. 

 

Cheers,

Steve. 

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1 hour ago, ErikB72 said:

Thanks guys

On another issue - my profile says I joined FoH last week but I’ve been a member since 2013 ? Any chance my original profile could restored ?

 

Did you create a new account? Do you recall the username of the old one?

We don't have control over Join Date, but if the profile still exists, we can provide the username and password.

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5 hours ago, refresh said:

Did you create a new account? Do you recall the username of the old one?

We don't have control over Join Date, but if the profile still exists, we can provide the username and password.

I did try to create a new account but then somehow got access with my old username - it was and still is ErikB72. 

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5 hours ago, saintsmokealot said:

On the Daily Smokes thread my last 2 post aren't there anymore and my name is on someone else's pic. 

Let me have a look at this with Jase. Will get back to you shortly. Thanks for the heads-up. : )

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17 hours ago, saintsmokealot said:

On the Daily Smokes thread my last 2 post aren't there anymore and my name is on someone else's pic. 

Was this via Tapatalk or a web browser?

I'm not sure exactly what you mean. Shoot me a PM with more details and I'll look into it.

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Quick follow-up re: saintsmokealot, it was a Tapatalk issue we had no control over. All we do is provide the bridge between Tapatalk and the forums. How Tapatalk interacts with the forums is up to their app.

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